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Customer Service Specialist II
The Coastside County Water District (CCWD) Customer Service Specialist II serves as a front-line customer support role, with a related focus on accounts receivable/billing and other accounting functions. The position includes fielding customer requests for service, processing utility payments, and responding to customer inquiries and complaints, in person, on the phone or via email. The Specialist completes accurate and timely statements and reports related to customer accounts and related customer activity. Essential functions include customer service administration, accounts receivable/billing, accounts payable/general ledger, general office administration, and water service processing.
Annual Salary Range: $80,007 to $97,483 depending on experience
For more information, see the Job Announcement & Description PDF.
To apply, please submit an application, resume and cover letter to [email protected] or drop off / mail to Coastside County Water District, 766 Main Street, Half Moon Bay, CA 94019.
Essential Functions:
- Experience performing accounting functions. Accounts receivable tasks, such as processing payments, auditing billing for correctness, data input, verifying reports in order to prepare bank deposits
- Prepares, mails, and ensures the accuracy of a variety of correspondence to customers in order to maintain system efficiency including final bills, reminder notices for inactive customer accounts, and service cut-off or 48-hour notices, etc.;
- Assists customers in person and by phone, addressing questions regarding billing and provides high-quality customer service as necessary.
- Performs a variety of routine clerical work, including filing, scanning, and collections, processing payments, and compiling reports
- Requires strong computer skills including knowledge of MS Office (Word, Excel); Adobe; experience with enterprise systems (including financial; customer service; and billing); and records management software
- Performs major cashiering duties, including taking payments in person, processing credit card payments, balancing cash drawer, and preparing/monitoring bank deposits and statements for customer receipts.
- Performs other similar duties as assigned
Required Knowledge, Skills and Abilities:
- Ability to problem-solve customer issues and to deal courteously and effectively with the public
- Ability to analyze and summarize data, create reports and effectively communicate conclusion
- Ability to work collaboratively with team members
- Fast and accurate data entry skills
- Proficient with Outlook, Microsoft Word and Excel
- Proficiency required in handling and balancing cash
- Knowledge of English, spelling, grammar, and punctuation
- Knowledge of office methods and equipment, including filing systems
- Knowledge of principles and practices of customer service
- Ability to manage multiple tasks in a high paced environment
Minimum Qualifications:
- At least five years of bookkeeping or accounting environment experience.
- Accounting degree preferred
- Three years of customer service experience in an administrative or clerical capacity
- Excellent customer service skills with a pleasant and professional manner
More on the Coastside County Water District on Coastside Buzz
Coastside County Water District Board Meetings (CCWD) ~ 2nd Tuesday @ 7:00pm
Watch remotely. Comments and questions by email.
CALL AHEAD. Board meetings can be rescheduled. Get on their email list to be notified of meeting changes. please sign up here.
CCWD Meeting Agendas
Regular meetings of the CCWD Board of Directors are held once each month on the second Tuesday. Regular meetings commence at 7:00 p.m. and are held in the District Office located at 766 Main Street, Half Moon Bay.
The date, time and place of a regular meeting may be changed by the Board of Directors in specific cases by a motion duly passed at a meeting duly called and held. Public notice shall be posted of any such change in the date, time or place of a regular meeting.
Posting Locations for the Agendas of the Regular / Special Board Meetings:
- CCWD Office (Front Door)
- City of Half Moon Bay Bulletin Board
- Half Moon Bay Library
- CCWD Website
If you would like to receive the monthly CCWD Board Meeting Agendas by e-mail, please sign up here.
Board of Directors
John Muller, President (Zone 4)
member since December 2020, term ends November 2024
email: [email protected]
Chris Mickelsen, Vice President (Zone 2)
member since November 2001, term ends November 2026
email: [email protected]
Ken Coverdell, Director (Zone 3)
member since May 1992, term ends November 2024
email: [email protected]
Bob Feldman, Director (Zone 5)
member since April 2016, term ends November 2026
email: [email protected]
Glenn Reynolds, Director (Zone 1)
member since November 2011, term ends November 2024
email: [email protected]
Click for the Interactive Election Zone Map; see what zone your address is in.
Final (approved) 2020 Election Zone Map for Coastside County Water District
