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Wonder Why Comcast Was Down on the Coastside 1/10/19?

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ARTICLE. Roger Chapman, Facebook
I spoke to the crew several times yesterday.  Apparently a truck was hauling something that was over the heights limit.  Heading north on HWY 1 it hit the power lines at Poplar.  This pulled down the pole which knocked out power for a few homes and Comcast from HMB to EG that I know of.  Moss Beach and Montara May have been hit as well.  The truck continued heading north and hit the over head flashing signal lights.  The truck never stopped.
This happened about 10:18 AM.  As of 5PM the new pole had not even arrived.
All those Comcast crews are waiting for a new pole to be delivered and installed. Come on PG&E, get on it! It’s been 9 hrs since the pole went down.
They have not caught the guy yet.
Mike Alifano, Facebook
 We are still a cul-de-sac for fiber connectivity even with two providers (ATT and Comcast) so we are the single point of failure. We need to be a fiber loop so when a failure happens it self heals and allows connectivity right up to the failure point from both sides.
Att fiber only in HMB.
If you are in El Granada and if you can see 3 Captains in the harbor from your house/roof?
Coastside.net offers a wireless internet solution for EG peeps like you. Call them, 712-5900, they are located in the old Comcast building next to the fire station #41 in EG.
From Facebook …
Coastside.net was working in Montara, Sprint too.
I recommend Direct TV for your TV provider.  I’ve had them for 22 years now and it has never been down.  Had few weather interruptions for minutes at a time, but never down.
Mike Alifano, Facebook 8:28am sat 1/12/19
Comcast is down again. I find it very very coincidental that Internet went down right at 8 AM this morning almost like Comcast scheduled it to get to additional work done on the fiber break at Highway 1 and Poplar. You think they could’ve sent everybody a notification prior to taking the Internet down again or do this work in the middle of the night. I bet you if the PUC asks for internal Comcast records they would find that this was something Comcast planned on doing without notifying their customers.
I’m actually not surprised they are still tweaking the work at Poplar and HWY1 and I would expect more to come. For people that live in HMB redundancy is super important. I’ve always suggested the same solution I have which is Coastside.net for my high-speed DSL as well as Comcast internet, in addition I have my traditional landlines also through Coastside.net. Television and entertainment is not as critical for most people but I also have DIREC TV in case Comcast TV goes down.

Walter Sensing HMB, Nextdoor

I would also suggest taking a moment to drop a line to our State Senator, Jerry Hill. He is on the Energy, utilities and communications committee and has helped us with other matters of local concern.

You have to go to his website and use their email form in order to submit an email. Here’s the URL for his email: https://sd13.senate.ca.gov/send-e-mail

Just a sentence or two about how often service interruptions are occurring on the coast and how much you rely upon the service. He’ll know what your talking about.

I’m suggesting this in addition to contacting Comcast for a refund and some dissatisfaction sharing…

Warren Wolfeld HMB, Nextdoor  REFUNDS

Followed Ellen Clark’s lead and requested a credit with Comcast for the outage. Successful. Everyone should do it, it’s quite painless. Copy and paste this into the Subject line of your chat: Can I have a refund for yesterday’s 18-hour outage at my home, and today’s outage as well.

They will apologize for the inconvenience, and will give you a small credit. Mine was about $7.50. Then copy and paste this (or something like it): Thank you. Could you please let your management know to expect about 20,000 refund requests, from everyone in Half Moon Bay that was affected by these two outages. The email campaign has already started.

They will apologize again and give you another $10 credit because you are a “loyal” customer.

Then say thanks, but what I really want is to return to the current promotional rate offered to new subscribers. (Check what that is before you start. For me I requested $49.99/month for 150 Mbps service). If he gives you a hard time, copy and paste this: I have other choices. There is AT&T, which has installed fiber right on my street. And Verizon hotspot, which now offers unlimited plans. Are you sure you can’t give me 150Mbps at $44.99/mo for 12 months?

He offered me something close, which I accepted. And he gave me the $10 credit as well.

Then also find a place to say: What I really want is for Comcast to build out some redundancy in your service link to our area, 94019. Right now there is only a single fiber connecting our area to the remainder of the SF Bay Area, and when that fiber gets cut, which has happened several times over the last year, we lose all connectivity, including to emergency services. Please forward this complaint to your management.

Maybe some good will come out of this if 20,000 people really do request their refunds!

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